Network Monitoring

BTS can provide your company with our Sentinel Network Care program. This package allows us to work side by side with you to provide superior service at a very affordable rate.

Sentinel Network Care allows us to monitor your network 24 hours a day, 7 days a week and be alerted to any problems that may occur. However, we go well beyond monitoring and provide proactive steps to make sure your system runs as smoothly as possible. We can provide patch management, so that you know all of your computers are up to date. While the Microsoft Update service will try to update your system on a regular basis, employees can turn this off, leaving your systems vulnerable. In addition, the Microsoft Update only pushes down the most critical security updates, leaving users the responsibility to update drivers and programs that could be at the root of your issue. With our patch management, we are able to push down the patches you need, without having to worry about whether employees remembered to run the updates.

Sentinel Network Care will provide your company with management and status reports, so you can see, at a glance, how your network is doing. We can even track trends, so we know if you are running low on space, need more memory or need to replace a machine.

By utilizing technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail.
As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.
Proactive managed services eliminate the scenario of calling and waiting for the "computer guy". Potential issues and problems are prevented. Systems and people remain productive and working. In the case where problems do occur, response times can often be within minutes.

Consistency is the cornerstone of Sentinel.

Consistency creates reliability and renders no surprise
expenditures or billings. How many times have you
received a bill that you couldn't understand or begin to
determine if it was justified?

Each program is based upon the following:
Sentinel Network Care Features

• Site Assessment and Inventory
• Proactive Service
• Management and Status Reporting
• Best Practice Driven
• Automated and Reliable

To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for

With our Silver package, you will get unlimited remote remediation. You can rest assured knowing that most of your problems can be addressed in a matter of minutes. Our Gold package includes unlimited on-site remediation and quarterly technology review, so you can plan for your technology needs before they become and issue, saving you time, money and aggravation.

Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs.