Sentinel Network Care

Sentinel Network Care is a program unlike traditional IT services. With Sentinel, we become a partner with your business. With traditional IT services, the vendor is most profitable when your are hurting the most. We want to get away from this conflict and offer your company a solution that benefits both of us. With Sentinel managing your network, we make money when you make money, making the solution a win-win for everyone.

We do this by offering you one of our managed plans and take on some of the risk that would normally keep you up at night. Our trained professionals monitor, regulate and fix your system, around the clock, with the help of our Sentinel software. We track trends and errors as well as proactively tweak your systems, to keep them in top running condition. Look at what Sentinel Network Care can offer you.

 

■ BTS provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. BTS uses advanced processes, tools and methodologies, to deliver superior services that match your needs.

You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. BTS will help you turn your data networks into an effective, efficient component of your growing business.

Comprehensive Server Management	Server Service Level
	Security Patch Management SQL, Exchange, IIS, OS Virus Definition Management Spyware Scanning	Firmware Management Service Monitoring Event Log Monitoring Disaster Recovery Coverage
Multiple Service Levels for Workstations		Silver	Gold
	Site Assessment and Inventory	X	X
	Management and Status Reports	X	X
	Virus Definition Management	X	X
	Spyware Removal and Management	X	X
	Disk Drive Analysis	X	X
	Service Monitoring and Notification	X	X
	Event Log Monitoring	X	X
	Daily system Audits	X	X
	Application Addition and Change Notification	X	X
	Hardware Change Notification	X	X
	Asset Management	X	X
	Unlimited Remote Assistance*	X	X
	Discounted On-Site Service	X
	User Policy Management		X
	Unlimited On-Site Remediation*		X
	Quarterly Technology Reviews		X
	*Limited to Business Hours

Site Assessment and Inventory – BTS will assess and inventory your network and everything connected to it.  This is the foundation to getting a hold and containing your network.  BTS will be able to provide you with reports as to what is on you network.

Management and Status Reports – BTS will provide monthly status reports so you can see the health of your network at a glance.

Virus Definition Management – While most businesses have Antivirus software, it is often up to the user to make sure that the software is working and up to date.  A single, unsecured computer can place your network and data at risk.  BTS will not only make sure that the software is working and up to date, but run scans during off-hours to make sure you have not been infected.

Spyware Removal and Management – Spyware is currently the number one culprit for loss productivity and computer downtime.  It is essential that your spyware scanners be updated and run on a regular basis.  Like the Antivirus scans, BTS can manage your desktop to assure that you get the maximum productivity from it.

Disk Drive Analysis – By monitoring your drive usage and activity logs, BTS can pro actively inform you when we will be low on space, or when a drive is going bad, so you can deal with the issue before it is too late.

Service Monitoring and Notification – We will constantly monitor the critical jobs your servers and workstations do and be able to stop small issues from becoming big issues.

Event Log Monitoring – Almost everything your system does gets logged to the event log.  From this we can analyze trends and risks and pro actively neutralize threats before they do harm.

Daily System Audits – BTS will monitor your servers and workstations on a daily basis and be able to see changes made that may affect your business.

Application Change and Addition Notification – You have a large investment in your network, and you need to be aware when programs are either installed, or sneak in through some method of attack.  BTS can alert you when applications on your machines change so you can be on control of your systems.

Hardware Change Notification – Was some unknown device added to the front desk computer or did a USB port go bad?  You will know with Sentinel's hardware monitoring.

Asset Management – BTS will be able to inventory and track devices on your network, saving you time and effort when you need warranty work.

Unlimited Remote Assistance* – You can rest comfortably at night knowing your costs won't skyrocket just because something went wrong.  Through our advanced help desk, we can monitor and fix most problems without ever setting foot in your office.

Discounted On-site Service – While we can do many things with our remote assistance, some things need that personal touch.  For our Silver customers, we offer discounts on any work needed to be done on-site.

User Policy Management – Through extensive policy management, you can create a standardized and secure workplace.  Everything from setting a common start page for your web to locking down a workstation.

Unlimited On-site Remediation* – BTS wants to be a partner with your company.  Our Gold level customers get on-site service at no additional charge!

Quarterly Technology Review – As a trusted advisor, BTS is looking to help your company grow and save money.  One of the ways we do this is through our quarterly technology reviews where we help you plan for your business growth and changes.  Our experience can help you avoid common pitfalls when working with business technology.