Call Accounting

For most businesses, payroll is the largest expense. For many, telephone costs are very significant. On average, over 22% of telephone calls made during business hours are not business related, resulting in lost productivity, lost revenue, and higher telephone costs.

Our software does not monitor telephone conversations. It simply let you know where your costs are being incurred. Call Accounting lets you analyze all of your telephone activity and use that analysis to:

  • Control costs
  • Increase productivity
  • Identify fraudulent use
  • Better manage personnel
  • Allocate cost to various cost centers
  • Generate additional revenue

12 Reasons for call accounting:

Reason 1
Controlling Telephone Abuse. It's the 90-10 rule. 10% of your people spend their days on long distance calls to their friends and family. The others work. Some people still think WATS calls are free. By knowing who is calling where and how much they are spending on each call is useful in controlling costs. Often, they appreciate being told that they are spending money... BIG MONEY, and they stop.

Reason 2
Controlling Telephone Misuse. It has been documented that you could call between two major cities for five cents per minute or up to $1.00 per minute. That's a 20-fold difference! Often, you need different lines. Often a company has different lines available.

Reason 3
Allocating phone calling costs among departments and divisions. Voice, data, video and imaging are some of your biggest expenses. These are costs that should be allocated to the products you are making or to the Departments/ Divisions in your company. Telephone costs can determine which product is profitable and which one is losing money for you.

Reason 4
Billing clients and projects back for phone charges incurred on their behalf. Every attorney, government contractor, and the like does it. Why? Because it makes sense.

Reason 5
Sharing and resale of long distance and local phone calls, as in the hotel/motel industry, hospitals, shared condominiums/office spaces, etc. Someone has to send out the bills and it's not the phone company. In fact with a Tapit Call Accounting System you can be your own phone company.

Reason 6
Motivation of sales people. The more phone calls they make, the more they sell. This is a rule that is as obvious as the nose on your face. You WANT salespeople to make more calls ?!?! Hang a list of their calls on the wall. Give prizes to those who make the most calls during the day/month.

Reason 7
Personnel Evaluation. Which employees are doing better at being productive on the phone (however you define "productive")? Do you want them to get off the phone quickly? or do you want them to stay on the line and coddle your customers? You can now correlate phone calls with income- from service or just straight out sales.

Reason 8
Network Optimization. Two "fifty cent words" for figuring which is the best combination of AT&T, MCI, Spring, Wiltel, tec., lines and which is the best combination of all the various services that each option offers.

Reason 9
Phone System Diagnostics. Is your phone system working as well as it should? Are all of the lines working? Are all of the circuit packs operational? Call Accounting Systems can tell you which lines you're getting traffic on, or which line carried the 48 hour long call to Germany (it has happened). Either way, you can figure quickly which lines are working and which are not.

Reason 10
Long Distance Bill Verification. Was the bill received from the chosen long distance carrier accurate? Most times, it isn't. In fact there is no such thing as an "accurate" phone bill. That's an oxymoron. Using your Call Accounting System to check your long distance gives you peace of mind. It's an extremely affordable peace of mind that everyone should have.

Reason 11
Tracing Calls. True story... every third or fourth Friday afternoon, a large factory in the South received bomb threats. They would clear the factory, search the premises and not find anything even resembling a bomb. By the time they had finished checking it was too late to start up production for that day. Then one day someone got a brainstorm... why not check the Call Accounting records? The calls were coming from a phone in the factory floor. The whole scenario was a ruse to get the afternoon off.

Reason 12
Now that many phones give you Caller ID of the person calling, Call Accounting Systems are turning out to be the greatest investment for checking the effectiveness of regional ad campaigns, figuring the profitability of direct mailings and even figuring the profitability of individual customers.