Maintenance Contracts

A customer support contract from BTS will give you control over your yearly service costs for one low price. Along with the security of around the clock service, you also receive the following benefits:

• Preferred service response time.
• Free over-the-phone technical support.
• Free remote programming^*.
• Emergency data base backups.
• Website access to system documents and valuable tech tips.

Systems supported for service: BTS maintains trained and certified technicians for ESI, Comdial, Intertel, NEC, Panasonic, Premier, and Win Communications Systems. The following manufacturer’s product lines and systems are serviced by BTS technicians.

• Avaya (Lucent / AT&T): Spirit, Merlin 206/410/820, Merlin Plus, Merlin 1030/3070, Legend, Partner, Partner II, Partner Plus, Partner ACS
• Avaya (AT&T / Lucent) : Partner ACS
• Comdial/Vertical – Executech, DSU, DSUII, DXP, DXP Plus, FXT/FXS, FX11, MP5000 & DX-80/120.
• ESI: IVX 20, IVX 20 Plus, IVX 128, IVX 128 Plus, IVX 20c, IVX 42s,IVX 72e, IVX128e, IVX 56s, IVX C & C-Plus, CS-50L/50, CS-100, CS-200, CS-600, CS-1000.
• Intertel: GLX, GLX Plus, GMX-48, GMX-256, IMX 612/1224/2460, IMX-256, Axxent, Axxess
• Lucent (AT&T / Avaya): Partner series
• Macrotel: Excel, MT16H, MTH-32
• NEC: DS 1000, DS 2000, DSX 40, DSX 80
• Norstar: 308, 616, 824, CICS, MICS, BCM
• Panasonic: DBS Series, KXT 308, KXT 616, KXT 1232, KXTA 624, KXTD 308, KXTD 816, KXTD 1232, KXTDA
• Premier (Intertel) : 616, 1224, 2448
• Vodavi: Starplus 308, 616, DHS
• Win Communications: 24D, 36D, 100D, 48CT, 98CT, 128CT, 440CT.
  

NOTE: AT&T / LUCENT / AVAYA / ARE THE SAME MANUFACTURER AND THE SAME SYSTEMS. THE COMPANY CHANGED NAMES 3 TIMES. THE 3 DIFFERENT NAMES CAN BE ON ANY AND ALL PARTS AND OR PAPERWORK RELATED TO ALL OF THEIR SYSTEMS.

_{*Not available on all systems. Some systems may require additional hardware.}